FNB recently communicated that some transactions on accounts were double debited and clients should check their statements and contact them to reverse certain incorrect transactions. I found 4 transactions (cash withdrawals from atm) whereby the amount was debited twice. I contacted their cheque account call centre and was told that I need to go into a branch. I am a very busy person, that does not have hours to sit in lines because my bank which I trust with my hard earned money made administrative/system errors. If my identity and account details were verified over the phone, why cant the issue be resolved telephonically?
I am disappointed as the services they offer are excellent, makes life easier... but FNB lets get the banking part correct first.
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