Yesterday morning the debit order for my motor vehicle finance went off my cheque account. The amount was R700 more than usual. Upon enquiring with ABSA, I was informed that the additional amount was for motor vehicle insurance. I never applied for insurance from ABSA as I'm insured with Outsurance. I also didn't receive any phone calls / correspondence from ABSA in this regard. I find it very strange as I have had my motor financed through ABSA 18 months ago. Why would they now out of the blue insure my car? I was told to phone ABSA motor vehicle finance department, which I did. I was then told to phone Absa Insurance which I also did. It seems like nobody can help me and everybody keeps on referring me to somebody else. I desperately need to be refunded and this debit order amended! I don't know whom to speak to anymore as everybody seems to pass the bucket. If this is how ABSA treats their clients, I will just switch all my business to another bank. I have sent two emails to two different addresses and made numerous calls since yesterday, but to no avail.
Somebody needs to take responsibility asap!!
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