My account has been frozen because it was in arrears and inactive for 3 months of my unemployment. Upon signing a new contract of employment, I enquired with FNB if I could continue using the same account and settle all monies owed when I receive my first and second income. This was confirmed at the Alberton branch and it was arranged that a hold on the account would be lifted as soon as I have funds available in the account. I was told, until the hold is lifted on my account I will not be able to have access to the funds or be enabled to transact.
My salary was deposited into the account on the 25th of June and I have gone 3 times to the Rosebank branch and I have been sent from pillar to post. This morning I waited for 45 minutes in a queue, where there was only one bank official tending to the long queue. After this long wait, I was simply told that Sharon Alberts had received all information from the consultant Andrew Pandoor, and she had simply not done anything. I waited at the branch for her to answer her phone until consultant Vela Mthikhulu gave up, he called me later to say he still wasn't able to get a hold of her by 16h30! This kind of service is appalling!
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