I ordered a smart device and all was fine. The papers were processed and the device added to my profile. Then to my dismay the account that was being debited was an account that was opened by mistake and closed almost instantly. I called to correct that problem and was advised that it had been escalated and someone would be in contact... no one has confirmed anything yet. A month or two later i called again still having the same problem, requested the change of debit order and that "closed account" be closed again, still nothing. This morning i log on and i have another smart device added to my profile with a different balance outstanding?? I called in and was advised that the debit order change was completed but that he could not see the additional smart device that was added. All i need is someone to confirm that the one account is closed and that the debit order for the device will run and that this other new device be removed from my profile! How many phone calls and escalations need to happen to get this right? I've been struggling since February.
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