First National Bank
Won't change debit orde

I submitted ALL the documentation required to change my debit order to a new bank account to consultant Yandisa Mdala who forwarded it onto another department... QP1496160: Customer support request - Reference. 164022800.
Formal complaint reference 293932
They still have not notified me as to whether the debit order for my homeloan has been moved to the new bank account yet.
Credit card account people were quick and sorted things out without issues, so why are the homeloan department so horrible to me all the time? Every interaction I have with FNB Homeloans honestly makes me feel like committing suicide... The only reason I haven't is because I have responsibilities to my wife... They don't communicate properly or seem to want to do their jobs properly and treat me like I'm meaningless...