On 12 June, 2013 we received written confirmation from Rodney Pillay, a Service Manager for Nedbank that a cheque of R154, 812had been cleared. Hours later after the stock was delivered, the funds were withdrawn and the client vanished! Followups were done with Rodney Pillay (Service Manager), Carl Vaax (Business Manager: Northern Gauteng), and Jolene Grobler (Business Manager). Its been a week since we sent Nedbank a letter stating that we hold them personally responsible for these funds and that they had until 20/06/13 to sort the query out and return the funds to us. After following up with them, leaving unreturned messages for Jolene Grobler-Carl Vaax replied saying that the 'relevant' people would sort it out. Obviously clientservice isn't one of their strong points. It doesn't bother them that we've lost those funds due to a mistake THEY made! We have suppliers to pay, those funds are by no means small change that we can afford to lose! Nedbank doesn't seem too worried though-maybe we should take a page out of their book. The only problem is that we actually care about clientservice! We thought the person who gave us a cheque was the artist-turns out Nedbank is the biggest one of all!
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