I am a small business owner with a speed point facilitated by FNB in my premises. Earlier this year 17 Jan to be precise note it is now 19 June! A transaction was processed like any other successfully from the machine. When banking the transaction I was told I need some sort of permission before processing the purchase and that i should asked for AUTHORIZATION??? Since when is the transaction went off like all the others. I than proceeded and provided the necessary to FNB who Farad and Esther pretended to assist me. I than lodged the matter with the police than advised that account was pending investigation. Why is it my fault that FNB did not put the necessary holds on the card now i have to suffer because of their incompetence. Its almost 6 months later and no one has bothered to provided me with any feedback. I am a small business owner and my business and employees have suffered greatly due to this "pend" not to mention unforecasted overheads.
I have lost my sense of humour and demand resolution on this matter as of yesterday
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