AfricaComplaints.com » Business & Finance » Complaint / review: Outsurance - Great service and Exceptional staff | #136370

Outsurance
Great service and Exceptional staff

Have to give a compliment to Nkadi and the other Vehicle claims people at Outsurance.

About 8 months ago I changed over after years (more than a decade). From the big S to outsurance.
Although people say not to. Especially brokers.

Been saving alot.

Well Last Friday the 7th. I had my first ever insurance claim ever.
I phoned them the Friday Morning. Spoke to Nkadi. Very friendly and helpfull.
While still on the line with her. I alrady received sms's of the claim number. Her direct contact. As well as an Assessor appointment Monday morning. And emails as well. Very impressed.

The Monday afternoon I was informed. That the damage on the vehicle was pretty extensive. And that due to vehicle age and value. They want to write it off. Did get the option to still repair.

I asked to consider this till Tuesday. To speak to my wife whos car it is.
We decided to write it off.

On Tuesday Afternoon I informed them. Received documents. Filled it in. Sent it back Wednesday Morning. And couriered originals to them.

Friday they received originals. And couple hours later. Payment was made to me.

Very Very impressed with Nkadi and Outsurance.

Truly exceptional.

Date:

Company: Outsurance

Country: South Africa   City: Vehicle Claims

Category: Business & Finance

0 comments

Information
Only registered users can leave comments.
Please Register on our website, it will take a few seconds.




Quick Registration via social networks:
Login with FacebookLogin with Google