Friday 07 June, I called the claims department and spoke to Simone who was very friendly and assisted me over the telephone regarding my claim request.
After taking down all my particular details she asked whether I had received an email from FNB notifying clients of policy changes. I immediately responded that I did not receive any such notification and this was the first time hearing of it. After our call was complete she advise that FNB has a procedure to follow and that all claims get dealt with on a particular day of the week and that I had to wait until the following week to get feedback. After waiting nearly a week later - I called in yesterday - Thursday, 13 June to follow up on my claim. To my knowledge nothing had been actioned on my request due to the fact that FNB had sent out an email to all clients stipulating that there was a policy change. I have argued the fact that I did not receive this notification at all! I myself am in an IT department - so I am well aware of my emails that come in and out of my inbox. As a client of FNB - I pay my insurance every month for my device and this is how I get treated? I find this very unprofessional as a corporate company!
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