Just like a car salesman. When the car is off the lot it's no longer their problem. That in a nutshell is FNB service. It's easy to switch but that's where the service ends. I have tried unsuccessfully to increase my credit card limit by just R5000 and they have twice lost the email and I have now faxed my pay slip but there is again no reply. Stay where you are. At least you know your branch and banker at your bank. When FNB ignore you, you still have to go to a branch and interact exactly the same way you've been doing, except you would have done it at the start and not been messed around for a couple of weeks trying their electronic/banking app or phoning- both of which are fruitless.
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