One of our members phoned me today to inform me that his FNB Petrol Card had expired, which he only noticed whilst attempting to re fuel his vehicle 250 km from here. We have several Company Petrol and Credit Cards. We are also a valued FNB Bank Customer.
We usually receive an sms from FNB Card Division to inform us that a card is about to expire. I immediately phoned the Card division to order a new card, I spoke to Thato who informed me that "the system" neglected to issue a new card (according to me The Card division). No apology offered which I would expect but just a general, don't care about the customer attitude just the systems problem. I actually told her that I found her manner very unfriendly, to which she didn't even bother to reply. I would like for you to listen to the recording to judge for yourself. I don't expect to be treated like a king, just some courtesy that I have come to expect from from my years of dealing with FNB in general. I understand that we live in a time where systems fail us from time to time, but I really didn't feel the "How can we help you" from Thato today. This might not be a big thing but, I feel the need to make FNB aware of this attitude.
0 comments