Email sent to Pinnacle Marketing this morning after I called Finrite Administrators and spoke to Quinton.
Good day Ruark, on the 4 June 2013, I received an SMS stating: "Your 24Hour mobility cellphone insurance premium was unpaid due to Not Provided For. Should premium not be received after re-debit, your policy will lapse. For Queries please contact 0861113372."
Clearly that means that the policy has not lapsed yet and that I will be able to pay the outstanding balance and continue with the insurance?!
If not, then I would take it as false 'hope', and I'm sure that I would be able to take it further than Pinnacle Marketing?
It does not make sense that you would send me an SMS stating that the policy will lapse once re-debit is unsuccessful, and yet Finrite advised that I can contact Pinnacle to get the policy re-instated and Pinnacle tells me to seek alternative insurance.
I'm confused and will definitely log in on Hello Peter to taint Pinnacle and Finrite's already tainted image further.
Regards
Tessline Parkins
0761717883
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