1. I have been telling FNB since last year that someone at the bank entered a random, non-existent billing address on my credit card account in August 2012. Instead of fixing it someone then went and changed the e-mail address for my statements. E-mails to customer services just get ignored.
2. For months I have been requesting assistance from FNB regarding an overseas online shop that has failed to issue a refund for returned faulty goods. Again e-mails just ignored. No wonder retailers think they can just get away with not issuing refunds.
3. I have requested an explanation of the allocation of reward points as they appear to have been allocated inconsistently. Once more e-mails simply ignored.
4. FNB have charged interest in spite of my account being paid in full as it always is. Issued statement reflects that the amount due and amount paid are identical. It should be a simply matter for FNB to rectify this rather than turning it into another customer service fiasco.
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