Recently i received a newsletter (as per below) informing me i qualify for the benefits stated in it. Please note how it says at no additional cost. I just called them now to make use of them and i was told i should have been paying a fee. i have not seen anywhere whey they mention that there are costs involved for these. This is very misleading.
"I would like to urge our members to also make use of the Essential Assist Services which is provided to you at no additional costs, which includes:
Personal Health Advisor, Emergency Medical Services, Legal Advice Line, Emergency Home Assistance, Roadside Assistance. Simply call: 0861 911 011.
Highlighting the following service: Roadside Assistance
Mechanical or electrical breakdown of your vehicle, a towing service is available to the closest place of repair.
Jump start service, a service provider will be dispatched to assist with the jump starting of your vehicle.
Tyre change service, a service provider is dispatched to assist with the changing of a flat tyre.
Out of fuel, 10 litres of fuel is supplied twice a year in a case of eme"
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