YESTERDAY EVENING MY VEHICLE BROKE DOWN IN BALLITO AND ALEXANDER FORBES REFUSED TO ASSIST ME TO TOW MY VEHICLE TO AN RMI REPAIR CENTRE IN DURBAN ALTHOUGH I HAVE ROAD SIDE EMERGENCY ASSISTANCE WITH MY HOUSEHOLD AND VEHICLE POLICY .SHAME ON YOU AF .YOU CHARGE ME A PEAK PREMIUM AND OFFER NO ASSISTANCE DURING MY TIME OF NEED .I WILL BE LOOKING AROUND FOR A REPUTABLE INSURER AND NOT ONE THAT MISLEADS THE PUBLIC .THIS IS THE 2 ND RE-OCCURRENCE WHERE YOU HAVE REFUSED ME ASSISTANCE .IN THE 1ST INSTANCE U REFUSED ME ASSISTANCE WHEN I HAD NO WATER IN MY BATHROOM STATING THAT IT IS NOT AN EMERGENCY >SO WHY DO U OFFER THESE SERVICES IF U CANNOT PROVIDE THEM TO UR CUSTOMERS IN TIMES OF DISTRESS AND NEED .I HAVE ESCALATED THIS PROBLEM WITH SHAUN AND BONGANI AND TO DATE NO ONE HAS HAD THE COURTESY TO RESPOND .SHAME ON YOU AF .AF DOES NOT KEEP UP TO IT PROMISES AND EXPECTATIONS AS A CORPORATE CUSTOMER
(Supplier name changed from Alexander Forbes Financial Services to Alexander Forbes Insurance by Hellopeter.com)
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