We visited FNB Sea Point Branch today to extend our existing home loan. Lennie Metcalfe assisted us and she was absolutely wonderful. She explained all the different options we have, called up an FNB homeloans specialist at a different branch, made an appointment for us with the specialist, helped us to complete our application form more favourably, scanned and mailed all our relevant documentation to the expert at hand and gave us her number and contact details, should we need any more help. It was an pleasure to deal with such a friendly, professional, knowledgeable person on our very first visit regarding this rather daunting process. I hope the entire process goes just as smoothly. Thank you.
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