I contacted customer services at FNB highlighting that they duplicated a transaction from 30th March by charging again in June on my credit card. The first thing that came out of the mouth of the person at call centre was, "this is not our mistake, you must contact merchant, this was not done by the bank". HOW CAN WE HELP YOU, is your slogan... how dare the bank use that line when the first response is to get rid of your clients.
The merchant did follow up with the credit card department and it was in fact the bank FNB who made the mistake and has now reversed the duplicated amount. This is not the first instance where any query is met with a response that leaves you calling a number of different departments to have a simple issue resolved.
FNB you, and please change your slogan... HOW CAN WE NOT HELP would me more appropriate...
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