On the 2nd of April 2013 I called the bank to find out why I couldn't access my online banking, they said I should go into the bank with my ID. I spoke to Bubbles Dube the consultant. I waited for about 1 hour thereafter I was confronted by the mall security and said that I need to go with them. I was charged for something that wasn't my fault, I spent 3 nights in police cells for this. FNB told me that they will take 21 days to investigate. I said that's fine as I got nothing to hide. The complaint sent an email on the 06th of April 2013 to FNB Division to unfreeze my account so I can make arrangements to get his funds to him and nothing was done about it. After visiting FNB Clearwater Mall so many times they then tell me that Nedbank the complaint bank Relationship Manager needs to send an email request to FNB, this was sent to Nedbank Group Risk which in return was sent to FNB on the 7th of May 2013 @11.44am. I still get no Joy after all of this. Please assist as a matter of urgency. Contact people, Nedbank - Jonathan Rogers (Relationship Manager)-011 214 3600/082 908 0662, Orial Williams (Nedbank Group Risk)-011 294 7754, FNB - Refewe (Consultant)-011 675 2026.
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