04/01/2013
logged a claim for water damaged cellphone and pair of sunglasses.
no call received from Discovery
09/01/2013 8:29
phoned to follow up
was instructed that the claim was submitted to supplier and awaiting quote on replacement value. was promised a call before the end of the day
09/01 16:13
still awaiting quote from supplier
10/01/2013 12:58
phone answered by agent and disconnected
10/01/2013 12:59
still waiting on quote from supplier
11/01/2013 16:42
phone answered by agent and disconnected
11/01/2013 16:43
spoke to person dealing with my claim, (guy, name starts with an L)
will contact me the next day (Saturday) to finalise claim. the sunglasses were never added to the claim
12/01/2013 11:43
no call received.
the person who promised to call (L) was not even in the office that day
14/01/2013 13:38
on hold for 5 minutes, call disconnected
14/01/2013 15:54
spoke to Patricia Mthunzi who processed the payment and said that I'll receive an SMS to confirm payment
15/01/2013 13:36
received SMS
16/01/2013 11:22
awaiting final approval
17/01/2013 10:37
spoke to Lonwabo, final approval issued morning of 17/01/2013
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