First National Bank
ITC Registry without notification

My husband Kobus had a Cheque Account at FNB, we decided to move our banking to his other existing bank account at Capitec Bank. We also transferred all our Debit orders on the same day. But despite that fact the Debit orders still went off the non-existing account. We were unaware of that fact and, middle last year, we wanted to purchase a car. All the banks declined us, after inquiring at ITC about what was going on, they notified us that there was an amount of R1992 put on ITC for FNB.We weren't notified before, even though they had my husbands cellphone number, as well as my e-mail adress.

Now we are trying to get clarity on what is going on, but they keep on telling us, that due to the fact that the account has been closed, we need to bring someone with who has an account with them so they can deduct the R32 for the statements from their account.