I just received a call from an Andile from ThembaCustomerCare on behalf of Standard Bank VAF, he referred to me by the incorrect surname and when I made him aware of this he still continued. He said he was calling from an "outside agency" I had to ask him for the name of the agency! He did not have his facts right and when I made him aware of this too he still insisted on not going back to check his facts! He had an appalling attitude and even spoke to me in Zulu which is a language he seemed comfortable in, nevermind that I wasn't. He spoke in an unprofessional manner as if he was talking to his friend on the streets. Standard Bank clearly did not give the outside agency the correct facts before referring them to me and if they know what is good for their business and brand they will seek for another outside agency that has well trained personnel and give them proper information before referring them to their clients!!!
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