On the 15th April Outsurance called me with an offer on Household and Car ensurance, which at the time sounded good but Dial direct did come back with a better offer.
IMMEDIATELY after I received the E-mail from them, I responded asking them to please cancel this request as I decided to stay with my current Insurance Company.
Needless to say, this morning I found that my request was COMPLETELY ignored and the amount for R850.29 was debited in any case!!! Below is my request to cancel.
From: Natasha Meyer
Sent: 15 April 2013 09:14 AM
To: 'OUTsurance'
Subject: RE: OUTSURANCE Policy Schedule - OT21547958
Importance: High
Hi Glen
After talking to my husband we decided not to move just yet, we just need to first settle into our new place and see how our financial situation is.
Please cancel the below policy request for now.
I'll be in touch with you towards the end of May.
Thanks
PS: Remember to rate my support by dialling *120*6543# from your handset!!
Natasha Meyer
Support Manager
Always Active Technologies
Direct: 27 31 100 2011
Support: 27 31 100 0200
Fax: 27 31 764 7177
Email: [Email Removed]
Website: [URL Removed]
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