I am at my witts end at the lack of service from a company i am not subscribed to and yet a deduction was made against my bank account, worst part it was done against my savings account.
My woes started when i noticed an amount debited on the 29th November 2013. Upon calling, the consultant assured me of an investigation and to provide feedback of which was never done. Having to call back i spoke to Rene who took down all my details and promised me a refund within 48hrs.
A month later, i am still awaiting for the refund.
08 & 09 /01/2014- Rene seems to have dissappeard from the face of the earth reason being everytime i call, she's not at her desk and not too sure if my messages are being relayed or she's blatantly running away from my query. Mandisa, the consultant i originally spoke to tells me that the refund was not processed becuase of an incorrect digit in my banking details. This information was clarified and confirmed with Rene but to my suprise she supplied her own information.
And now i need to wait a further week for the monies as according to Mandisa the refunds are only captured on Wednesdays.
I want that money paid into my bank account by end of business 10/01/20
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