I am trying to cancel two "Fun in the sun: Combo ticket access to Wet 'n Wild and uShaka Marine World (R99)" which I am unable to use. I would be happy to accept Groupon credits.
However, Groupon keeps blocking any communication by referring to their "terms and conditions". The terms and conditions support MY point rather than theirs.
Groupon terms and conditions re event vouchers specify: In respect of Groupon coupons which are redeemable for a ticket or admission toa specific ticketed event ("Event Coupons") - Event Coupons shall have no value once the specific event date and time has passed. Event Coupons are only refundable ONLY (i) by request until midnight on the day of purchase; (ii) automatically if the event is cancelled and not rescheduled, and (iii) upon request if event is rescheduled.
How is entrance to uShaka a ticketed event by that classification? I did not have to use the tickets on a specific date and time. They were valid from 1 March 2013 - 21st June 2013. So it was a wide-open discounted voucher. I cannot use the tickets so isn't it a reasonable request to ask for credits?
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