A formal cancellation letter on our company letterhead for 20 Telkom lines at our old premises in Randburg was sent to [Email Removed] on 10/10/2012 as instructed by the call centre agent I spoke to. no response.
I followed up the cancellation with Zanele Nyathi [Email Removed] on 05/11/2012, she forwarded my letter to Oscar Maluleke [Email Removed] who is responsible for line cancellations, no response.
I followed up the cancellation again on 30/11/2012 with Oscar directly via e-mail, no response.
I phoned Telkom again on 14/01/2013 and insisted on speaking to a manager, I was transferred to Shane Arendse who requested that I forward all my correspondence with Telkom to him. I sent the cancellation letter and all subsequent correspondence with Telkom employees to his e-mail at [Email Removed] still no response.
It is truly ridiculous that a simple telephone line cancellation should take 4 MONTHS and according to Telkom today, 07/02/2013, the cancellation is still not on the system!!! This has cost our company almost R30 000 in unnecessary expenses. Surely Telkom should have service level agreements in place!!
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