Dear Vodacom, I am so disappointed with the appalling service. For months, I have been trying to fix my billing with you. I am being double-billed for fibre to home. My question is: which customers are you servicing if it takes so long to sort out this issue? You are happy to debit my account, but ...
I called Vodacom on 082 1958 to cancel my home internet contract. The lady who assisted me did not cancel it; instead, she changed the number I have been using to a prepaid contract, despite me telling her that I wouldn't be using the number and didn't want the contract. When I asked her to provide ...
On the afternoon of 17 June 2025, I canceled my dataline contract, account I2087723. The lady who assisted me was supposed to send me an SMS to confirm the cancellation. However, she never sent the SMS, and now I am receiving calls from debt collectors. I need this to be sorted out, or I will have ...
After three weeks of doing an upgrade, speaking to Vodacom Midrand, Sales Consultants, Managers and Vodacom Rewards in Cape Town, i have still not received my phone and watch. RAM a Courier Company that is rude and not helpful at all. I am sitting where my account will be debited on something which ...
I cant cancel my contract. I live overseas now and have no need for an SA number. When I contact Vodacom they will only send me a code via SMS which I cant get. 0795001912 ...
I was migrated to a cheaper option in March 2024. Migration was explained as the option that will give you more value at a cheaper price and the term of the contract will stay the same. Immediately after migration I saw that I was paying too much I called in to challenge the migration and I was ...