I applied for the relocation of my fiber over 30 days ago and am still paying for a service that is not being used. If this is not resolved, then we can cancel the contract because I feel that Vodacom broke the contract by stating that the relocation of fiber would happen in 30 days. Despite this, ...
I have been trying for months to cancel my daughters subscription - they initially refused to talk to me - and they keep on phoning her when she is at school and not with me - I have instructed her to tell them that they need to change her number to pay-u. The called her yesterday - and she thought ...
Since Monday the 25th of May my wife has not been working, that is 3 days in total been calling without any resolution, only yesterday afternoon they told me they will log a ticket which will take another 48hrs for it to be allocated. that will make another 2 days of not having internet.this is ...
I sent a couple of emails. We moved to a new house and want the relocation of the router and connection of fiber in the same area. It is now day six, and there is still no response from the provider. ...
Good day kindly assist me with the following complaint. I have a contract with vodacom. Last month's they debited me more than what they should. Instead of R766 they debited R1178, I called before the transaction they told me about subscription which I did not subscribe to. They promised to refund ...
I'm writing to express my disappointment with my service. I took a contract for 2 phones, supposed to pay R580/month. But my bill keeps changing. Last month, a representative explained the changes and promised to fix it - said they'd replace 1G and minutes with Airtime, and I'd pay R450/month till ...