I am truly sadden by the way Dial Direct (Tshepo) has handled my claim. They appointed this very useless company called Windscreen Direct, who is not capable of doing their job. The claim was logged and approved, I then received a message from Windscreen Direct they will call me within 90 minutes, ...
I had a small stone in my windscreen and had some minor damage, now to prevent the screen from cracking I left the vehicle in the garage so to prevent further damage. Waiting for Windscreen Direct to send out a mobile service was to no avail, the resources available to service customers are ...
This is terrible service received from Windscreen direct!! They confirmed an appointment for today 15:30 and even send a mail confirming this! I rushed to the bank getting the R750 paid and all was done on my part and they did not pitch! I made arrangements to be without a car for a day and use ...
Had a smash and grab on 31.10.2013- had to drive around sans window for 5 days- Window then only repaired 5 days later wrapping up at 20H15 PM! The smash and grab was also not fitted and I have to return the vehicle to Alberton for repairs whilst I reside in the Elma Park/ Bedford area. I requested ...
I had my vehicle, a 2013 Volvo S60's windscreen replaced on 22 October 2013 at my workplace in Stellenbosch (Job no27481) by Windscreen Direct which was arranged through Auto & General. The same night when I drove my car I heard a disturbing noise from the side of the windscreen the moment I ...
My vehicle was fitted with a new windscreen on Oct 15th. The job went sour when the guys didn't have the gel for the rain sensor. I accepted that the company will come back to finish off the job. I received a call from customer care and explained this, I had written it also on the job report but ...