I have a damaged windscreen, which is far beyond the level of competence of windscreen direct to repair! They have messed up the claim 3 times and are full of excuses. After logging the complaint incorrectly as a repair and not a replacement, they then sent the wrong glass. Then they discovered ...
On 31 January 2013 I was contacted to arrange for replacement of my windscreen later I was informed that they do not have a Toyota Hilux windscreen in stock and they will have to order it, I was also told that I have to pay my access before they could do anything. This is totally unacceptable, I ...
I logged a call with my insurance on the 02 Jan 2013 and got my claim approved for a replacement on my windscreen glass. They then gave me a call to state that they have received my quiry and will place an order for the glass. On the 05/01/2013 they gave me a call again that they don't have the ...
I put in a windscreen claim and my insurance company informed Windscreen Direct and they made contact with me and notified me that I have to pay my excess amount before they can schedule and appointment or order my windscreen. I paid the excess amount immediately on Monday the 4th of Feb. On ...
My car was broken into on the 20th of January. I phoned FFW the next morning to submit the claim for the passenger side window. It took 5 minutes to sort everything out and i was told that "WINDSCREEN DIRECT" would be in contact with me to arrange everything. I got a call 5 min later and ...
I lodged a claim with 1st for woman for a damaged window on 18 Jan, my claim was approved within an hour and i was told that the damage will be fixed by a company called Windscreen Director. This co. contacted me on the same day to confirm my details. 2 days later i called them to follow up on the ...