I logged a query on 11 October about my bill and still has not been resolved. What concerns me most is if I had not logged onto my account 10 days into the month I would not be able to query why I am being charged when the contract I'm on has free data, free SMS and free minutes. I have not used up ...
I had voluntarily set a call limit usage with Vodacom end of September to R100. This system of theirs was suppose to notify me at 70%, 90% (which it did) usage then soft lock my line as soon as the I exceed the limit. Yes my line was locked but In this case I called in after my line was locked and ...
Good day, I am so upset with vodacom. I took out a extra contract last year with vodacom over the phone, I canceled it in my 14 days period and they paid me out the amount that i paid to them. Now for the last ^ months they suspend my phone every month because all of a sudden i still owe them ...
I wasn't told that my house falls outside the coverage area when i bought my modem and when this was discovered after the fact i wanted to cancel my contract, they told me there was nothing they could do. Then they convinced me that they can fix the problem and that they will install a booster to ...
Vodacom are in the business of ripping people off, when it comes to going over your data bundle. I have 3 data contracts with Vodacom. 2 x 2gig (these lines are open) and 1x1gig (a top up). Last month my went over by R800, So i called the contact centre and told them to cap both the lines. To which ...
We are battling to get an itemised billing from Vodacom that we need for a case BUT they are putting you through from the one person to the other. They told us to fax a letter asking for the detail with an email address and ID copy. We did so and received a sms saying this will take 1 day. This is ...