I have been with Vodacom for 15 years and i have never been so disappointed with your customer service. You over debited my account in september when i contacted the call centre one of your advisors told me to reverse it at my bank as it will take you 4 to 5 days to rectify the mistake. When i done ...
I recently made an application for an iphone on your on line sales site- I received wonderful, efficient service from your call centre (reported on Hellopeter what excellent service received from lukholo mkhasakhsa). On 10 October I applied for another contract ie a Blackberry -however, the service ...
Been a Vodacom customer for about 15 years. Did an upgrade a week ago and got the Samsung s4. I would keep losing connection. I phoned 082 111. Checked my sim card and said it was active so it must be a problem with the phone. Went to Eastgate branch on Sunday 20.10. Staff told me she could do ...
LAST WEEK, I POSTED A REPORT RE VODACOM'S HANDLING OF A FAULTY IPAD AS WELL AS THE I DISCOVERED (MY ID NO USED ON SOMEONE ELSE'S ACCOUNT.THE IPAD ISSUE WAS AT LEAST PARTIALLY RESOLVED BUT EVEN AFTER I QUEUED AT CUSTOMER SERVICES AND ENDURED THE DISMISSIVE ATTITUDE OF 1 OF THE CONSULTANTS&NON ...
Due to air conditioner blowing extremely cold air on us, I told him we prefer not to move from the desk we were sitting at. He seated himself and proceeded to log onto his laptop. He asked for my friend's number and at no stage greeted or even apologised for keeping us waiting. I then asked him if ...
I posted a complaint re Vodacom on the 9th September and Rashieda did call me, but, over a month later, I still do not have a copy of my contract and no-one replies to e-mail. I really would like a copy of my contract, please. ...