I upgraded my contract on 29/12/2013 effective 01/01/2014. On 07/01/2014 on consulting with customer care I discovered that the contract was not upgraded. I contacted the consultant who said that he had forgotten to upgrade the contract. It was eventually upgraded on the 08/01/2014. I have been ...
I am currently extremely angry and disappointed with the poor, substandard and shoddy service (if any) I have received from Vodacom over the past 2 weeks. I ordered an S4 Mini on 082 178 4400 on 16 Jan with Thato.By the end of the call (41 minutes later) my contract was approved & I was waiting ...
I had 3 different lines through vodacom with a monthly bill or around R1500. During the month of December 2012 my debit order did not go through due to insufficient funds in my bank account. I had advised Vodacom to double debit during the month of January 2013 however they debited me 3 times ...
In response to my HelloPeter complaint of the 22 January 2014, Vodacom decided to cancel my current contract without even discussing or informing me of the decision. I didn't want the contract to be cancelled. I wanted a refund of R658 on the contract which was not cancelled for the 2 months of ...
Over two weeks ago the Vodacom app and widget stopped working. After reporting it directly to the app developers, I received a reply asking me to report it to Vodacom's customer care, which I did on the 20th January. I received a mail from Zaheer to say that I could expect a response within 24 ...
I took a contract (071 332 5970) almost 3 to 3 and half years ago. I also had another contract (071 332 6194) with Vodacom. I cancelled the former contract almost 14-18 months ago if I can remember correctly. I was under the impression I was being billed only for the second contract as I never once ...