I logged a complaint with vodacom. When I phoned today to get feedback I was told that the call must be re-logged because it was done incorrectly. I was then advised that I am out of bundle by R1500. I don't understand because the agents said I'm out of bundle by R45 but the first agent who logged ...
I cannot check a data bundle balance of a promotional bundle on an iPad 0729891274. When I last complained a Vodacom rep told me that they will fix their Vodacom App etc by 18th October (over a month away). This date has come and gone and still not happened. A friend of mine complained over 3 ...
Hi There is always poor Vodacom 3G network coverage in the Kew, JHB area. I have called Vodacom several times and would wait for my call to be answered 30 to 45 min, sometimes even hang up. When I speak to an IT consultant they are either clueless or they sound drunk, especially in the evenings. ...
11 months ago I bought a blackberry from vodacom being told it is a good phone. The phone has given problems from day one without fail. When taking the phone back to vodacom I was informed that it is a problem phone and I should just upgrade even though it isn't even a year old. When sending it in ...
I received a new phone from Vodacom Direct. Three days later the phone hung. I took it to the Cresta Repair centre who said that it was a Out Of the Box Failure and they could not replace the phone as the phone came from Vodacom Direct. I sent an email Monday morning and then phoned and managed to ...
At round about 5 o'clock this morning I received a sms stating that vodacom put me on a rci contract which I never received so contract not even a phone call so my BIS expired and they refuse to refund me. The people at customar cared said they will phone me today to sort this out and I'm still ...