On 21st of Oct 2013, I logged a service call through the the call centre to have my identity details updated on my exist existing contract - provided all supporting documents. The email response I got was that my service request has been forwarded to "customer acquisitions" for actioning. ...
On Wednesday around 9:30pm I bought R29 airtime to purchase 30sms bundles for R25. I purchased them, only did not receive my smses if anything the rest of my airtime was taken with every sms I sent. Thursday morning around 7:30 I called Vodacom customer care and was given service request no of ...
I had an option to upgrade on one of my accounts - i said to the lady no thank you! Il go have a look and decide and if i want to upgrade il go to a vodashop or she can phone me later! I got a phonecall the next week from a guy with a attitude telling me that he wants to know where i work so he can ...
Good day I was given a upgrade, which i did not take out. i will not comment on the bad service received as it seems the direct line is ran by consultant as I was told that there's no supervisor on the floor as I refused to speak to consultant because of their incompetence.it took me a nearly two ...
Vodacom has billed me R900.00 for 2 months in row for online subscriptions such as 350 50 etc which I did not subscribe to and when I inquired about said subscriptions they reported that it happens when I browse the internet and when I received my phone. I never received a single sms stating that I ...
My line is due for an upgrade, I received an SMS as well as an e-mail advising me that I am due for an upgrade and to visit my nearest store to do so. NOWHERE on the e-mail or SMS does it mention the date that this upgrade can be done. After spending lengthy waiting periods for the call centre, ...