I have been a Vodacom customer for years with 6 simultaneous contracts and an average spend of R2200 monthly. This months invoice (October) details data charges that are 5 times my normal usage and after contacting customer care I am told that I need to subscribe to another service before I am told why the increase in charges can be detailed. I do understand that sometimes updates and data are not properly managed and fluctuate but I cannot accept a 5 fold increase with no details.
This brings my monthly bill in access of R6000 and I will stop my debit order should I not receive a response within a day. My point is, if I been provided with a concise spend on my data in terms of the value surely the billing structure coincides with the reason thereof - customer care does not seem to get the fact that the reason for the escalated charges could very well be repeating itself for the month of November.
Await urgent feedback.
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