Vodacom, (Ebrahim) approved a sponsored sms code for Life Choices NPO. We aimed to use this as part of a campaign we are running to stay open. Due to a change in management and regulations we had to wait for 28 days to receive this number. This we understood and were willing to comply with. However ...
On 12 August Vodacom informed me of a Credit Note to the value of R658, 80 (ex VAT) for a mix-up with my cell phone account and that of my wife's. Then, they turn around and say no, it should have been be a debit note, and they subtract the money from my account, without stating even for which ...
I have recently cancelled my cellphone contract but was then convinced by a very helpfull gentkeman to stay with Vodacom (14-11-2013), offering me a very goid deal, wich I accepted and now regret it. During the telephonic upgrade, a call that is recorded, I specifically said I wanted a white ...
On Thu 14 Nov Vodacom's upgrade centre phoned me to offer the iPhone 5S a day before launch (Fri 15 Nov). The promise was that delivery would start on Mo 18 Nov and that I would receive my handset "within 2-3 working days". At the end of day 3 (We 20 Nov) still nothing. Response from the ...
Got a new phone on a new contract yesterday. Phoned to activate the sim. Was told to switch phone off and remove the sim. The sim size is wrong and the sim slipped all the way into the sim area - when I tried to remove the sim it lifted and then broke off some of the pins in the phone. Logged a ...
Someone opened a contract with Vodacom using my details. I've sent them an affidavit and ID copy in September 2013 - asking them to please investigate this issue. I followed up with them when I called them to get feedback regarding this case - they told me that they haven't started investigating ...