Upgraded my contract a week ago (13 Nov 2013) where I was giving very good service, with the only exception of receiving empty words and broken promises. I was told that I would be receiving my new iPhone 5s Gold 32Gb on Monday (18 November 2013) and that I can expect delivery at my house as of ...
I've recently upgraded my phone. A brand new phone arrived, but I can't use it as the micro sim that was promised was not received. A whole week of frustration and telephone calls later, no service, I still don't know what is going on. The upgrade department telephone number is not working!!! The ...
I want to change my contract details. Its currently on my dad's name but I want to transfer it to my name. I did everything on Saturday and till this minute I have not received any response from Vodacom to say if its approved or not. ...
Below is an email that I sent to Pieter Uys (Vodacom's CEO) dated 2011/09/21: Good morning, I have a problem that I am having with your company. My ID#8008256177085 and cell number #0723212935, I had an airtime contract that I had with you and cancelled in March/April 2011. The consultant that I ...
I upgraded my one contract, which was a business Talk, to a 2gb Data contract for R399.00 which included a tablet. On 8th November my new device was delivered with a NEW Sim. I used the internet for maybe 4 hours and consumed maximum 600mb of data over the next few days. After logging into ...
I am a loyal Vodacom supporter with THREE different contracts that I pay religiously every month! I was retrenched 2 months ago and now am forced to downgrade the package I'm on in order to still be able to pay my account every month. However, when I called to do this I was informed that in order ...