Hi there, This is the 2nd time we're tried logging a service request with Vodacom's online Customer Care, however each time we receive an auto-reply requesting further authentication details, but these auth details I feel are unnecessary and risky in today's age of IT. The auth details requested ...
On 20 Nov I upgraded my vodacom contract to a 4G S4 Samsung. However what I got was a old 3G. I noticed this the on 21st when we upgraded my husbands contract fot the same & got the correct product. The S4 LTE. When I went to complain about this I was met with a no care attitude. It also took 3 ...
I was on a R 324.00 Top-up contract for many years. I gave a month's notice to migrate to pre-paid on or before the 1st of Sept 13. On the 21st of Sept I ran out of airtime and loaded R 100.00 airtime but I lost all the next day. I again loaded R 275.00 and lost that too. The last statement I ...
This happened almost 3 weeks ago and I phoned Vodacom customer care 5 times and still waiting!!! I've trade 50 talking points for 50 smse, Vodacom took the talking points but no 50 smse were ever given to me. IM STILL WAITING AND GUESS ILL WAIT TILL NEXT YEAR. THEY VERY QUICK TO TAKE YOU AIRTIME ...
When is Vodacom going to acknowledge that the Samsung Galaxy S4 has a defective battery and put a system in place that will remedy this problem without further inconveniencing or frustrating their customers? Initially I was very excited about upgrading from a rapidly deteriorating BlackBerry Torch, ...
I ported to vodcom 2months ago, the lady who help me, said that I will be able to the web free if m bis is activated, that only happend the 1st month, now vodacom keep on taking m airtime nd refuses to refund me the airtime, insteas of porting, the lady@ vodacom changed m cell numbr without ...