We called Vodacom call Centre on Saturday 23/11/2013 to do a sim swap. the consultant That answered my husbands call put him through much grieve after he explained to her that he was hijacked the night before and that he was trying to do a sim swap. Vodacom I think your staff are unprofessional in ...
Very disappointed on Service delivery for new contract application. Been pro Vodacom for as long as I can remember and didn't mind paying exorbitant pricing for their services, but no more. Requested a new contract phone and wanted my number ported from another network. Of Corse sales promised me ...
My frustration is that most of the consultants cannot speak English and cannot understand what I am saying! I explain something and they answer something else. I have mad about 10 calls to the call centre and get a different answer every time!! ...
I had a problem with my contract at vodacom since August 2013. The person at the vodashop was not capable to give me the correct information when I upgraded. I went to find a solution at another vodashop in town. The people there was very helpful and try there best to help me. They send e-mails to ...
I recently found out that there is a credit limit on a persons cellphone contract because my husband's line was locked. So yesterday I made a payment and I mailed them through a proof of payment as the call centre told me to do. I was told to wait 24 hours then the line should be fine again. Well ...
I have logged a complaint since 3-11-2013 about a issue on my upgrade. Also submitted affidavit and copies of my ID. no one from vodacom never bothers to call me about the investigation progress. I made several calls to 082111 and always the promise that the back office will contact me in less than ...