In September I had my data service suspended with no proper notice. I got 1 sms which I took as spamming. I lodged a complaint and now nearly 3 months later and having been disconnected again and dealing with legal department, the complaint still has not been sorted out. I purposefully took out the ...
I made an enquiry regarding my cell phone upgrade and was on a phone call for 57 min only to get cut off without a final answer, being a Vodacom customer for nearly 10 years I find the level of service is poo ...
I bought a samsung S4 yesterday and so needed to get a micro sim i went to vodacom, got the micro sim and did the sim swap. i was told that it would be active after 3 hours, that time passed i switched on my phone and the only things i could do was receive phone calls and texts and it has been that ...
I have loaded over R300 on my pre-paid simcard. Vodacom can "see" this payment but it's not reflecting on my sim card and so I have no money I can use. No-one wants to resolve this issue for me so now I am fed-up and resorting to this forum. On Monday 10 Dec at roughly 11pm i charged R275 ...
Ordered a new phone (Blackberry Z10) on Wednesday 11 Dec 2013, received a call later the same day, Application was processed, I passed the vetting process all good, (yay at least I thought) Received another call on Thursday 12 Dec 2013, consultant asks me where I would like delivery, I say work and ...
I have moved countries and are no longer living in South Africa. I have been trying to get hold of the Cancellation Department of Vodacom (27 82 2709015) calling from overseas but I simply cannot get hold of them. I know from previous attempts that it's pointless to call customer care as they ...