My dad's phone got due to a break in. now Vodacom cannot block it until we give them the imei number. how is it that they do not have appropriate records to assist us to block the phone as all his data is accessible. maybe Vodacom customer service is not aligned to their marketing campaign. ...
On 2013-12-08 I bought a 4G modem at vodacom. On 2013-10-14 I return to vodacom at tygervalley because the modem is not compatable for my laptop. I spent 3 HOURS in the Vodacom Data Shop and spoke to 3 sales people including the manager. I told then it is within the 7 day period and I want to ...
I bought a 3 gigabyte data bundle for my tablet on 13 December. After a while I checked the balance and the data bundle did not show. I emailed Vodacom and a consultant phoned me back. He told me he can see that I purchased the bundle and that it would take a while for the usage to show up. I ...
There was a upgrade done to both my vodacom numbers, i notified your call center and was instructed to send an affidavid and copy of my ID to your investigation unit. This was done and the matter was investigated. I was contacted to and informed that the upgrade was reversed. However only one of ...
My Vodacom line was suspended last week Saturday, 7 December, without any reason. I logged a case instantly, and have phoned the Helpline probably about 10 times... and it was forwarded to 3 diiferent departments. Since then, NOT one consultant has phoned me to follow up, NOR given me a reason for ...
I recently took out a contract with Vodacom. When I called, I specifically asked about the free SIM connection fee as advertised on the website. The agent assured me that it applies. However, I was charged the fee anyway. Lomarie van Dyk investigated and told me that the discount did not apply. Why ...