We had visited the walk in centre 3 times, last week, firstly we were greeted by the friendly security guard at the front desk, where are the employees well on their mobile phones of course. On the 17/12/13 we walked into an empty store around 19:20, 3 customer service agents see us and ignore us ...
A SIM Swap was done on my SIM last week, they could do nothing to help me telephonically so I had to go to a branch where it took about an hour to issue me with a new SIM card and I was told my Data and Airtime would be transferred in about an hour. It is now over 2 days later and it is still not ...
Today I received an sms that a new telephone line was activated in my name. I did not fill out any application for a new line, upon going to vodacom and asking how this is possible as I did not sign for anything, wasn't near a vodacom shop, they said they don't know. How can someone else open a new ...
Thank you for having taken the time to do your job properly as well as going beyond call of duty on more than one occasion. If I didn't know better I'd be convinced that some of the team leaders and you work for two different companies with completely different values (which is really sad). Please ...
Good day Pick 'n Pay Hyper is providing a Vodacom New Contract and Upgrade service, however there is no structure nor correct processes in place. An Upgrade was requested by myself, firstly I was told the special has expired which turned out to be a stock issue and not an expired special. After ...
I have a serious problem with vodacom, Its the second time this is happening..Last month I got over charged for my insurance..I was told that I will get a credit because I got over charged (this was in Nov)..Now its Dec I get my invoice and I see I ddnt receive any credit, and they still debiting ...