My premature cancellation request have not been processed correctly after submitting the relevant supporting documentation and making the relevant premature cancellation payments. I have also requested Vodacom for my cellphone number to be retained (and converted to) on prepaid. However, I am ...
Hi. I hve had a contract with "voda " for two years now, and in december an unusualy high debit order amount went off for their benefit. I then called them, was told I did an upgrade on the 6th November. The problem is I never did an upgrade. The question is how can someone do an upgrade ...
Hi, I was interested in the Vodacom Trade in Program they are currently offering. So before my upgrade date I went to the store and asked if they will accept my current phone (Galaxy S2), the lady I spoke to said yes they will. I went to do my upgrade yesterday and they declined my phone! I have ...
I received a new phone in November, a Sony phone! When I received the bill I noted that I was still paying for BIS, even though I do not have a Blackberry! When I went to the Vodacom 4 U store in the waterfall mall, the lady told me it is my job to cancel it, not her job. What kind of service is ...
I Nigel Roets cancelled my contract number 0722435499 for account I1120995-5 on 14-12-2013 and paid the amount I was quoted R452.24 13-12-2013 with reference number 383383 and e mailed proof of payment 14-12-2013 and was debited again today for 231.50 Please rectify and refund with immediate effect ...
I took delivery of my new Nokia Lumia 720 which I ordered directly from Vodacom in June 2013. The phone was faulty from the start. I was eventually forced to take it in for repairs on 3 Dec. Was told at Vodacom outlet would take 7 - 14 working days. After that time had passed I phoned repair centre ...