I took out a cellphone contract with vodacom 5months ago, unfortunately my phone was when i got mugged. On the other hand it was not insured which led me to go to vodacom to enquire if there would be anyway i could get my phone back. To my surprise i couldnt receive a new phone even though i didnt ...
I have done a sim swap on the 5/1/14 at Vodacom Chatz Connect Festival Mall at 10h54. I was told it will take up to 3 hours to be activated, 3 hours later no connectivity on both my sim cards. Phoned them and then I was told another 2 hours! Well its been over 24 hours and still no connectivity. ...
There is poor Vodacom reception in my area of residence. It never bothered me before but I am now doing more and more work from home and it is becoming more and more frustrating as calls are repeatedly dropped, messages are delayed in delivery and internet pages can't be opened. I had a data ...
Logged a complaint last week Sunday and received calls from two people on Monday and both promised to come back to me the same day or the next. It is now the next Monday and still no feedback. Either the issue must be resolved urgently or you need to cancel my two contracts! I cannot work with ...
I have a monthly recurring MYMEG 250 that never gets allocated to me without me calling into the Call Center. What does not make sense is that my airtime and sms bundle gets allocated without a problem on time every month. But for my Data bundle, I have to call in, get an empty promise of feedback ...
My contract was due for an upgrade end of September. I went to a Vodacom outlet to consider my options ito possible contracts and was advised by Vodacom that my contract was already upgraded. I was rudely told that I had to phone the migration department and that they cannot assist me any further. ...