I was sold a contract over the phone in November 2012 and when I got my first account I saw that it was NOT what was agreed upon. I immediately logged a call - on 10th December 2012. I was promised a response within 5 to 7 working days. After no response, I called again on the 20th Dec, the 4th Jan ...
The lamest worst excuse that I have ever received on a repair of a phone. I'm in a catch 22 situation where my sons phone stopped working, and Vodacom refuses to repair it because they cannot verify the IMEI number to correspond with the contract. What the am I supposed to do now, I'm being accused ...
I applied for a contract, and was told that head office approval was required, and that the consultant would call me with the results within a day. This never happened and despite calling the store numerous times to follow up I was still unable to get an answer. To get a response I emailed customer ...
I went in to the Fourways Mall branch of Vodacom to upgrade my contract in September. During the upgrade I changed from a Blackberry to a Samsung Galaxy SIII. A few weeks ago I called the accounts department to find out why I had such a high phone bill. I asked the agent on the phone to give me a ...
On 27/12/2012 I handed in my Samsung Galaxy S2 at the Vodacom Tygervalley Repair Centre after my phone froze and just kept on showing the Samsung logo and then eventually blacked out. On 31/12/2012 Vodacom notified me that my phone's LCD screen needs to be replaced and that due to physical damage ...
I have a Vodacom 315 Topup contract. This morning I received a sms stating that my subscription has been soft locked, because I have reached my mandatory account limit. I didn't even know Topup accounts have limits? So, I phoned the call center (08211), went through the whole process pf identifying ...