I went in to the Fourways Mall branch of Vodacom to upgrade my contract in September. During the upgrade I changed from a Blackberry to a Samsung Galaxy SIII. A few weeks ago I called the accounts department to find out why I had such a high phone bill. I asked the agent on the phone to give me a breakdown of the charges I pay for every month. I was told I am paying R59 everymonth still for a Blackberry service.
I then asked why it was not deactivated. They said the owness is on the client to tell the agent doing the upgrade that they must cancel it. I think this is ridiculous, it is quite obvious that if someone changes their phone to a Samsung SIII they wouldn't be using the BB anymore and this service should be automatically cancelled. If the owness is on the client, as I was advised, then we should be informed by the agent doing the upgrade that this is the case and then we can decide if we want to keep this service.
Fact of the matter is I have been paying for a service (unbeknown to me) for no reason. I am not the only person that has had this similar problem.
You should rectify the manner in which the agents deal with the clients, and at least provides the correct info!
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