I have had up to my neck with Data problems on my acounts. I also think Carte Blanche must come and do an investigation. Its just to easy for vodacom to say that your usage on your acount is that much and you must then just pay. ...
When i needed to do my upgrade, a consultant told me that it comes with a gift voucher and that i can use it anywhere. when i placed an order, no one new what i was talking about. i ended up talking to a manager who confirmed it, apologised and promised me my voucher. everyone is now playing hide ...
So after having been billed double for a new contract in December, and paying connection fee. Vodacom then decided to charge me in January for the use of my line in December and also connection fee after the connection was already charged in December. Fine. Then pay back every cent I paid in ...
I called in on the 9th, I needed help with my puk number. The agent answered the phone with a very low tone of voice. She did the greating once then she did the silent greating. I was shorked ci could hear her and am sure she could hear me aswel. She then hung-up the phone. ...
I logged a complain last week. You then wrote that you will contact me. I waited for 48 hours to get a sms that you sent me a mail. I have to date NOT received the mail. Why do you not caal the customer if you need more information? Why just so called sent a mail and then it is the customers ...
I have a 2GB data contract since August 2012. Since November 2012, the signal quality dropped completely in Gordon's bay. I can't download mail or surf the web. The only time I can do this is from 12 at night and the occasional times during the day. I run a business from home and depend on email, ...