On 7 April 2012 a mobile contract was approved at Cellucity, Somerset West Mall. The sales person did not verified/checked whether my address/area comply with full satellite reception. When I discovered that I had problems picking up signals I went back and complaint. They argued since it is a ...
On 2013-02-05 I've applied for a 4th contract on my name which was immediately approved and all details were taken down. I did an online order as I thought that this would be the quicker way to go, but boy was I wrong. Today I phoned to get a status update on my order. I've been on hold for 1hour ...
I took out a Data contract in January 2013 on the advice of the gentleman in the store who advised that i would be able to utilise my cell phone as a modem. Three trips to the store to find out why i could not connect to the internet using the phone as a modem and numerous calls this has still not ...
Every time i require invoices for my Vodacom accounts i end up having to drive to the store as generally i end up calling and speaking to three different people at the branch and not one of them actually bother assisting with my request. This happened last week Monday. I ended up driving to the ...
After upgrading my phone on the 1st of January I had problems with my account. According to the advertisement on Vodacom's website I was supposed to pay R199 a month including BIS and 120 -off peek minutes. After getting my first statement I realised that they are still charging me separately for ...
I received my Vodacom invoice on Thursday 7 Feb 2013. As my bill is exceptionally high, I phoned 111 for Vodacom Customer service and requested that a ONCE OFF itemised bill be emailed to me. I was informed that it will cost me R29, which is not a problem. At the end of the call, the lady told me ...