Last year I upgraded my phone to a Samsung Galaxy pocket. From the start I was having problems and returned the phone approximately 5 times for repairs which included phone swaps, SIM swaps (at my own cost), software re-loads etc.. Eventually I took it up with the customer care as it was costing me ...
When my son went to boarding school I took out a top-up cell phone contract for him (previously on pay-as-you-go). I also took out two similar Vodafone contracts. For the latter I paid R149 and R285 each month for the 2 year contract period. Then I renewed both contracts - my documentation reads ...
During Jan 2013 I experienced a problem with a contract account. The customer care line was unable to assist or understand the problem. During my visit to the Branch, the Manager (Cassandra) and sales agent (Mandi) got to the bottom of the problem and a mutual agreement was reached to my ...
My father has had a stroke and is sitting in ICU, he is paralyzed down the right side of his body. I called the Vodacom call centre to try and explain the situation and try and pay my dads bill for him as his account has been 'soft locked' I was transferred to 5 different departments and then ...
I logged a complaint on HP last Tuesday about dropped calls on Vodacom (see it here: https:///vodacom/complaints/dropped-calls-increasing-1010268). I even gave feedback on the complaint, stating that they did not respond. Now, almost a week later, I still haven't received any response from them. ...
My worst nightmare is VODACOM, one of the service providers with the worst service. My first Vodacom contract was around February 2011 and I later realised that I was given a wrong contract. The other guy from Vodacom helped me to get the contract offer I wanted. During december I was called by the ...