I would like to compliment Nazeer Phillips, Brent Jones and Andre Jonkers from the eService Team Customer Care for their excellent service. They were all so helpful with my queries and answered all my questions. I never once had to call them, they always responded to my email queries by phoning me ...
This is a follow up matter from the last complaint I logged. In summary: I was mugged and lost my twin sim phone on 12 January, I reported this to vodacom to block the line and opened a case at a police station. The block on the line did not take effect until hours later which resulted in ...
My husband and I went to upgrade his contract yesterday at festival mall, and I am so pleased with the service we got. Arthur helped my husband over the phone, but Morgan assisted us in store and the service received was one of the best I have ever received at a Vodacom store. It is great to know ...
I upgraded my prepaid account to an iPhone talk 240 contract account on Friday, 1 February. I was told all was in order and went back to Vodacom Fourways mall on Saturday to collect the phone. On Saturday afternoon I recieved an sms from Vodacom telling me that my contract was activated. I was ...
It is just unacceptable the quality of signal received in Middelburg area. There has been numerous complaints about this and still no response from VODACOM. We as the client are just ignored completely. We do no that there is a bottle neck of signals in this area. VODACOM are doing nothing about ...
In a long run not forgetting that the sales consultants are the very important people in their business. at vodacom 4 u Brooklyn management doesn't know anything when coming to help consultant in customer queries and they raise they voice toward the consultant. The so called assistant manager his ...